Classes
  • During Covid, when we are operating at a reduced capacity due to Social Distancing, our refund/cancellation policy for in-person classes are 24 hours – refer to our Covid Policy

  • We require that you sign into class a minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space may be opened up to allow drop ins (once we are operating once more under normal circumstances). If you arrive 10 minutes after the class has started, you may not be able to attend the class and this will then be treated as a late cancellation.

  • Please always check in at front desk before your class, otherwise we will charge you as a no-show.

 
Workshops and Courses
  • A refund (minus a 10% admin fee) will be made for cancellations made more than 28 days before the start date. For cancellations less than 28 days before the course or workshop there will be no refunds or transfers unless:

    • the course/workshop is full and your place can be filled from a waiting list, or

    • you are sick/injured/pregnant and can provide a doctor’s note.

  • In these cases we will refund the fee, minus a 20% + VAT admin fee. All clients are asked to agree to TYB terms and conditions upon booking a course or workshop​

  • If a course or workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.

  • We are unable to give refunds in the case of cancelled transport (trains, aeroplanes etc). Please ensure you take out relevant insurance to protect yourself against this.

  • Refunds are not possible to be made retrospectively. If we have not heard from you by 24 hours following the end of a workshop we will not be able to process any refunds.

  • We reserve the right to cancel a workshop for any reason. Whilst we would only do this in exceptional circumstances that mean we are unable to offer the workshop as advertised, or if there are insufficient numbers booked onto the workshop to make it viable for the teacher taking the workshop. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full £ (sterling) amount you have paid us in respect of the workshop. We will not be responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses.

Terms & Conditions

Our terms and conditions of booking with us.

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